10mFrontage (TMF Design Pty Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tmfdesign.au or use our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2.1 Personal Information
We may collect the following personal information:

• Contact Details: Name, email address, phone number, company name

• Project Information: Property address, lot dimensions, project requirements

• Communication Records: Correspondence, meeting notes, project discussions

• Payment Information: Billing address, invoice details (payment processing handled by third parties)

2.2 Automatically Collected Information
When you visit our website, we may automatically collect:

• Technical Data: IP address, browser type, device information, operating system

• Usage Data: Pages visited, time spent on pages, referring URLs

• Cookies: For website functionality and analytics (see Cookie Policy below)

We use your information for:

• Service Delivery: Providing building design and documentation services

• Communication: Responding to inquiries, project updates, and support

• Project Management: Preparing drawings, documentation, and approvals

• Legal Compliance: Meeting regulatory and contractual obligations

• Business Operations: Invoicing, quality control, and service improvement

• Marketing: Sending relevant updates with your consent (you can opt-out anytime)

We may share your information with:

4.1 Service Providers

• Cloud hosting providers (for data storage)

• Payment processors

• Professional consultants (engineers, surveyors) as required for projects

4.2 Regulatory Authorities

• Local councils and certifiers (for DA/CDC applications)

• Government bodies as required by law

4.3 Business Partners

• Builders and contractors you engage with (with your consent)

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your information:

• Secure cloud storage with encryption

• Access controls and authentication

• Regular security assessments

• Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for:

• Active Projects: Duration of the project plus 7 years (in accordance with building industry standards)

• Marketing Communications: Until you opt-out or withdraw consent

• Legal Requirements: As required by Australian law

Under Australian privacy law, you have the right to:

• Access: Request a copy of your personal information

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your information (subject to legal obligations)

• Opt-Out: Unsubscribe from marketing communications

• Complaint: Lodge a complaint about our handling of your information

To exercise these rights, contact us at hi@tmfdesign.au

Our website uses cookies to:

• Enable website functionality

• Analyze website traffic and usage patterns

• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

Your information may be stored on servers located outside Australia. We ensure appropriate safeguards are in place for such transfers.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of any changes.

For questions or concerns about this Privacy Policy or our data practices:

TMF Design Pty Ltd (10mFrontage)

Email: hi@tmfdesign.au

Address: 2 Chichester St, Maroubra, Sydney, NSW 2035, Australia

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au